Save for a couple of shortcomings that may have left a number of Galaxy fans scratching their heads, Samsung’s new Galaxy S21 Ultra flagship is near perfect. Some customers, however, may have been out of luck upon receiving their Galaxy S21 Ultra in the mail, because a number of users have been complaining on the official Community forums about poor sound quality coming from the phone’s upper loudspeaker / earpiece.
The issue seemingly manifests itself in a few ways. One Galaxy S21 Ultra buyer is complaining about crackling sounds coming from the loudspeaker, while others are unhappy with the speaker either being too quiet or sounding distorted. A few Galaxy S21 Ultra owners have apparently contacted Samsung and received replacement units with speakers that work as intended.
The issue might be caused by faulty hardware but the good news for most fans of the new flagship is that the problem seemingly affects a very small number of users. None of the Galaxy S21 Ultra units we’ve tried and used so far have manifested these sound problems but with millions of devices being produced, a few faulty units may have slipped by Q&A. Or it could very well be an unusual software issue affecting only certain units in some markets.
Have you experienced these sound-related problems on your Galaxy S21 Ultra or is your flagship functioning as intended? Feel free to join us in the comment section below and let us know.